We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our store.
A tracking number will be emailed to you once your order has shipped out. Tracking updates are available typically within 1 day of shipping out. If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery, please feel free to contact us and we would he happy to help you.
If you wish to reship an unclaimed, refused, or undelivered package you are responsible for the new shipping cost.
We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with neighbours and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
We are not responsible for return shipping costs when returning items for refund or for lost returns. When shipping a return, please see our Refund, Exchange & Returns page for more information.
North American Shipping Information
Our shipping options for shipping in North America are as follows:
Business days are Monday through Friday only and do not include national holidays.
Free standard shipping to both Canada and the US with estimated delivery within 6 business days.
International Shipping Information
All international packages outside of North American will be subject to a $20 CAD shipping fee.
Delivery times for international packages vary greatly depending on the final destination and can take up to 3 weeks from the time it has shipped to be delivered.
International orders are subject to duties/custom fees. We do not collect these fees at checkout and, if applicable, may be collected at time of delivery. Vision Apparel is not responsible for these fees.
For more information please feel free to contact us via our Contact page or by emailing us at firstname.lastname@example.org.